Welcome to our Returns Page.
We accept returns/exchanges for the following reasons:
Boots are the incorrect size. Boots must be clean/dry and unused to qualify for size exchange. So do not use the boots if they are the wrong size. We will accept heat-molded boots for exchanges, but only if you don't actually take them outside and use them.
Please note: If your boots feel small out of the box, heat mold them before you request a return or exchange for a bigger size. Quite often the heat molding process will expand to fit perfectly. Note molding process can be done multiple times.
Warranty Repair or Exchange: We have a 90-day warranty on all products. If you have a warranty claim, please email email@example.com with the details, a picture and your order number.
Other Reasons: If you want to return/exchange for any other reason, again email firstname.lastname@example.org and we will respond with a decision and next steps.
Once returned product has been received, refunds will take between 5-7 working days.
Sale Items (if applicable). Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Returns Address as per the label in the box:
Solite Innovations Europe Ltd.
Unit E1, Hilton Park Industrial Estate
West Sussex U.K.
Order Number .................................