STOCK UPDATE New Fall 21 boots 2mm 3mm 8mm stock arrives August 15th. 5mm arrive end September NOTE Maximum spend sending into EU is €150.
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      Welcome to our Returns Page.
      We accept returns/exchanges for the following reasons:
      Boots are the incorrect size. Boots must be clean/dry and unused to qualify for size exchange. So do not use the boots if they are the wrong size. We will accept heat-molded boots for exchanges, but only if you don't actually take them outside and use them.  

      Please note: If your boots feel small out of the box, heat mold them before you request a return or exchange for a bigger size. Quite often the heat molding process will expand to fit perfectly. Note molding process can be done multiple times.

      Warranty Repair or Exchange: We have a 90-day warranty on all products. If you have a warranty claim, please email with the details, a picture and your order number.

      Other Reasons: If you want to return/exchange for any other reason, again email and we will respond with a decision and next steps.

      Once returned product has been received, refunds will take between 5-7 working days. 

      Sale Items (if applicable). Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

      Returns Address as per the label in the box: 

      Solite Innovations Europe Ltd.

      Unit E1, Hilton Park,

      East Wittering,

      West Sussex  U.K.
      PO20 8RL

      Order Number .................................